Sayu — sayu.co · Last updated: July 30, 2026

1. Who we are

This website, sayu.co (the “Site”), is operated by RSK Group LLC, with its registered address at 312 W 2nd St #A9152, Casper, WY 82601, USA (“Sayu,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of the Site and your purchase of any products through the Site (collectively, the “Services”).

By accessing the Site or placing an order, you agree to be bound by these Terms, including the binding arbitration agreement and class action waiver in Section 14. If you do not agree to these Terms, please do not use the Services.

2. Eligibility

You must be at least 18 years old, or the age of majority where you live, to make a purchase through the Site. By using the Services you represent that you meet this requirement.

3. Products and orders

3.1 Product information. We make reasonable efforts to describe our towels, robes, and bath mats, including colour, dimensions, weight, and material, accurately. Cotton is a natural fibre, so slight variation in shade and dimensions between batches is normal and is not a defect. We cannot guarantee that your screen renders colour accurately. Product descriptions are subject to change without notice.

3.2 Order acceptance. Your order is an offer to purchase. We may accept or decline any order at our discretion, including in cases of suspected fraud, pricing or listing errors, or stock unavailability. An order is accepted only when we send a shipping confirmation. If we cancel an order after payment, we issue a full refund.

3.3 Pricing and errors. All prices are shown in US dollars and exclude sales tax, which is calculated at checkout where applicable. We may correct pricing errors, including after an order is placed; in that case you may confirm the order at the correct price or cancel it for a full refund.

3.4 Promotions and thresholds. Free shipping, gift-with-purchase, and set discounts apply as described at the time of purchase and are calculated on the order subtotal before tax and after any discounts. If a return brings an order below a promotional threshold, we may deduct the value of the associated benefit from the refund. We will tell you before we do.

3.5 Order changes and cancellations. Request a cancellation or change by writing to support@sayu.co as soon as possible. Orders placed before 2:00 PM ET on a business day leave the same day, so the window is short. We will cancel anything not yet packed. If cancellation is no longer possible, you may return the order under Section 6 at no cost to you.

4. Shipping and delivery

4.1 We currently ship to the United States only, from our own US warehouse. The destinations we serve are shown at checkout.

4.2 Delivery estimates are given in good faith and are not guaranteed. We are not liable for delays caused by carriers or events outside our reasonable control.

4.3 Taxes. Applicable US state and local sales tax is calculated and displayed at checkout. Because we do not ship internationally, no import duties or customs fees arise.

4.4 Risk of loss. Title and risk of loss pass to you on delivery to the address you provided. If a parcel is lost in transit or shows as delivered but is missing, contact us and we will pursue the carrier and reship or refund. See our Shipping Policy.

5. Payment

We accept the payment methods displayed at checkout. Payments are processed by third-party payment processors, including Shopify Payments and the providers of any digital wallets offered at checkout. You represent that you are authorized to use the payment method provided. All transactions are subject to verification and anti-fraud screening.

6. Returns and refunds

6.1 Return window. You may return products within 30 days of delivery for a full refund.

6.2 Condition. Items may be returned used and washed. We ask you to wash them before deciding, and a washed return is accepted on the same terms as an unwashed one. Tags and original packaging are not required.

6.3 Return process. Contact support@sayu.co with your order number. We email a prepaid return label, usually the same business day.

6.4 Return shipping costs. We pay return shipping in all cases, including change of mind. There is no restocking fee and no deduction of outbound shipping already paid.

6.5 Refunds. Refunds are issued to the original payment method within 5 business days of the return reaching our warehouse. Your bank or card issuer may require additional time to post the refund.

6.6 Defective or incorrect items. If an item is defective, damaged on arrival, or not what you ordered, contact us within 30 days of delivery. At your choice we send a free replacement or issue a full refund. We do not require photographs of the packaging.

6.7 Damage not caused by us. If a returned item shows damage that did not originate with us or with normal use, for example a tear, bleach mark, or pet damage, we may decline the refund and return the item to you. We will explain our reasoning in writing.

6.8 Consumer rights. Nothing in this Section limits any right or remedy available to you under applicable US federal or state consumer protection law that cannot lawfully be waived.

The full process is set out in our Return & Refund Policy, which forms part of these Terms.

7. Product care and use

Our towels are finished without softener, and fabric softener or dryer sheets will coat the fibres and reduce absorbency. Care instructions are provided with your order and on our care page. Loss of absorbency or performance caused by softener, bleach, or washing outside the stated instructions is not a manufacturing defect. This does not affect your rights in respect of genuinely faulty goods.

8. Marketing communications; SMS terms

8.1 Email. By subscribing to our mailing list you consent to receive marketing emails. You can unsubscribe at any time via the link in every email.

8.2 SMS/text messages. By opting in to Sayu text messages you consent to receive recurring automated marketing and transactional text messages from Sayu at the number you provided. Consent is not a condition of any purchase. Message frequency varies. Message and data rates may apply. Reply STOP to cancel and HELP for help. Carriers are not liable for delayed or undelivered messages. Our handling of your phone number is described in our Privacy Policy.

9. Intellectual property

All content on the Site, including text, product photography, graphics, logos, and the Sayu name and branding, is owned by or licensed to RSK Group LLC and protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from Site content without our prior written permission.

10. User content and reviews

If you submit reviews, photos, comments, or other content (“User Content”), you grant Sayu a non-exclusive, worldwide, royalty-free, perpetual licence to use, reproduce, display, and adapt that User Content in connection with our business, including in marketing. You represent that your User Content is accurate, reflects your genuine experience, is your own, and does not violate anyone’s rights. We may remove User Content at our discretion, but we do not suppress or remove reviews merely because they are negative.

11. Prohibited uses

You may not use the Services: (a) for any unlawful purpose; (b) to infringe the rights of others; (c) to transmit malicious code or interfere with the Site’s operation; (d) to scrape, harvest, or copy Site content or data at scale; (e) to submit false or misleading information, including fraudulent orders or fake reviews; (f) to abuse our returns policy through repeated bad-faith returns; or (g) to impersonate any person or entity.

12. Disclaimer of warranties

EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND ALL PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” AND WE DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

SOME STATES DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES. IN THOSE STATES THIS SECTION APPLIES ONLY TO THE MAXIMUM EXTENT PERMITTED BY LAW, AND YOU MAY HAVE ADDITIONAL RIGHTS.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: (A) RSK GROUP LLC AND ITS OFFICERS, MEMBERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICES OR ANY PRODUCTS; AND (B) OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES OR ANY PRODUCT SHALL NOT EXCEED THE GREATER OF (i) THE AMOUNT YOU PAID US FOR THE PRODUCT OR ORDER GIVING RISE TO THE CLAIM, OR (ii) ONE HUNDRED US DOLLARS (USD $100).

NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR FRAUD OR FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE.

14. Dispute resolution — binding arbitration and class action waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO PARTICIPATE IN A CLASS ACTION.

14.1 Informal resolution first. Before filing any claim, you and Sayu agree to try to resolve the dispute informally. Send a written notice describing the dispute to support@sayu.co or to RSK Group LLC, 312 W 2nd St #A9152, Casper, WY 82601, USA. If it is not resolved within 30 days of receipt, either party may commence arbitration.

14.2 Agreement to arbitrate. You and Sayu agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or any product purchased through the Site shall be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, rather than in court, except as provided in Section 14.4. The Federal Arbitration Act governs the interpretation and enforcement of this Section.

14.3 Arbitration procedure. Arbitration is conducted by a single arbitrator. For claims under USD $25,000, arbitration proceeds on written submissions or by videoconference unless the arbitrator determines a hearing is necessary. Filing, administration, and arbitrator fees are governed by the AAA’s Consumer Arbitration Rules. The award is final and binding and may be entered as a judgment in any court of competent jurisdiction.

14.4 Exceptions. Either party may (a) bring an individual claim in small claims court, and (b) seek injunctive or other equitable relief in court to protect intellectual property rights.

14.5 Class action waiver. YOU AND SAYU AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims. If this waiver is found unenforceable as to a particular claim, that claim (and only that claim) proceeds in court, and this waiver remains fully enforceable as to all other claims.

14.6 Opt-out right. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by sending written notice to support@sayu.co stating your name, the email address associated with your order, and your intent to opt out of arbitration. Opting out does not affect any other provision of these Terms.

15. Governing law

These Terms and any dispute arising out of them are governed by the laws of the State of Wyoming, USA, without regard to its conflict of law principles, except that Section 14 is governed by the Federal Arbitration Act.

16. Changes to these Terms

We may update these Terms from time to time. The updated version is posted on this page with a revised “Last updated” date. Material changes to Section 14 do not apply retroactively to disputes arising before the change. Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms.

17. General

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force. Our failure to enforce a provision is not a waiver of it. These Terms, together with our Privacy Policy, Return & Refund Policy, and Shipping Policy, constitute the entire agreement between you and RSK Group LLC regarding the Services. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets.

18. Contact

RSK Group LLC
312 W 2nd St #A9152, Casper, WY 82601, USA
Email: support@sayu.co