Write to us and a person answers. We aim to reply the same business day, and we do not use a bot to stall you.
Order status, a return, a size question, or advice on how many towels a bathroom actually needs. If something arrived wrong, say what happened and we will sort it out.
Nine times out of ten it is fabric softener, not the towel. Have a look at the care page first. If that is not it, tell us and we will keep digging.