Shipping Policy
Sayu — sayu.co · Last updated: July 30, 2026
Shipping costs
Shipping is free on every order, wherever you are. No minimums, no handling fees, no surprises at checkout.
Where we deliver
We ship worldwide, free. If your country does not appear in the list at checkout, write to support@sayu.co and we will sort it out.
Where your order ships from
Everything leaves our own warehouse in the United States. Nothing crosses a border on its way to you, which is why there are no customs delays, no import charges, and no third-party fulfiller between us and your doorstep. Returns come back to that same warehouse. See our Return & Refund Policy.
Order handling time
- Daily cut-off: orders placed before 2:00 PM ET on a business day leave the same day.
- After cut-off: orders go out the next business day.
- Non-processing days: we do not pick, pack, or ship on weekends or US public holidays. An order placed Saturday leaves Monday.
Estimated delivery times
| Destination | Estimated delivery |
|---|---|
| Continental US | 3–5 business days after dispatch |
| Alaska, Hawaii | 5–8 business days after dispatch |
| US territories, APO/FPO | 7–14 business days after dispatch |
Delivery estimates are given in good faith and are not guaranteed. Carriers and peak periods can add a day or two. If your order looks stuck, write to us and we will chase it.
Duties and import taxes
US orders ship domestically, so no import duties or customs fees apply; applicable state and local sales tax is shown at checkout. For orders to Australia, Canada, and New Zealand, any import charges that your country applies are shown or settled locally and are not collected by us.
Shipping method and tracking
You get a tracking number as soon as the label is printed, not when the box actually moves, so expect a short gap before the first scan. If tracking has not updated in 48 hours, write to us and we will chase the carrier ourselves rather than asking you to.
Lost or damaged shipments
- Damaged on arrival: tell us within 30 days of delivery and we will send a replacement or refund you in full, your choice. We do not require photographs of the packaging.
- Lost in transit: if tracking stalls or the parcel goes missing, contact us and we will open a claim with the carrier and reship or refund. That is our problem to solve, not yours.
- Marked delivered but missing: check with anyone else at the address first, then write to us within 7 days and we will investigate with the carrier.
- Address accuracy: please check your address at checkout. If a parcel is returned to us as undeliverable because of an incorrect or incomplete address, we will contact you to arrange a reship; the reship cost may be payable by you.
Returns
Thirty nights, washed or not; for returns, contact our customer service at support@sayu.co. See the Return & Refund Policy for the full process.
Need help?
support@sayu.co — a person answers, usually the same business day.
