Return & Refund Policy
Sayu — sayu.co · Last updated: July 30, 2026
Thirty nights. Use them, wash them, then decide. This policy sits alongside our Terms of Service. If anything here is unclear, write to support@sayu.co and we will explain it in plain words.
Return window
You can return any order within 30 days of delivery for a full refund.
Conditions
- Washed is fine. A towel you have not washed tells you nothing, so we want you to run it through a cycle before you make up your mind. Send it back washed and we still take it.
- Your order number is all the proof of purchase we need.
- Tags and original packaging are welcome but not required.
- Robes fall under the same 30 nights on the same terms.
How to start a return
For returns, contact our customer service at support@sayu.co with your order number, and we will send you the return instructions. No reason required, though we read the ones people give us.
Return shipping costs
For questions about returns and return shipping, contact our customer service at support@sayu.co. There is no restocking fee and no deduction for the outbound shipping you paid.
Refunds
Your refund goes back to the original payment method within 5 business days of the parcel reaching our warehouse.
We do not hold refunds pending a lengthy inspection, and we email you when it is issued. Your bank or card issuer may take a few extra days to post it. If it has not appeared 10 business days after our confirmation email, check with them first, then tell us and we will investigate.
The one exception
If an item comes back with damage that is not ours, such as a tear, a bleach mark, or pet damage, we will say so, explain why, and send it back to you rather than quietly refusing the refund. That is rare.
Faulty, damaged, or wrong items
Tell us within 30 days of delivery and choose a free replacement or a full refund. We do not ask for photographs of the packaging. If a replacement arrives with the same fault, we refund in full and stop wasting your time.
Exchanges
For a different colour or size, the quickest route is to send the original back under this policy and place a new order. That way you are not waiting on one parcel to clear before the other ships. For faulty or incorrect items we exchange directly at no cost.
Order cancellations
Write to support@sayu.co as soon as you can. Because orders placed before 2:00 PM ET leave the same day, the window is short. We will cancel anything that has not been packed. Once it has shipped we cannot recall it, but you can refuse delivery or return it under this policy at no cost to you.
Your statutory rights
Nothing in this policy limits any rights you have under applicable US federal or state consumer protection law, including any implied warranty that cannot lawfully be disclaimed. Where those rights give you more than this policy does, they apply in addition to it, never instead of it.
Questions?
support@sayu.co — we aim to reply the same business day.
RSK Group LLC · 312 W 2nd St #A9152, Casper, WY 82601, USA
